The Avocado Approach: Why Your Tech Implementation Needs a Softer Touch
Implementing new technology isn't just about installing software and calling it a day. It's about managing the softer, squishier parts of the process - the parts that can easily get bruised if you're not careful.
Michelle Woodyear
6/20/2024
In the world of legal tech implementations, there's often a laser focus on the "hard" part - the software itself. But at Mount Insights, we like to think of ourselves as the avocado of the tech world. No, we haven't gone completely bananas. Let me explain.
Picture your average tech implementation as an avocado. The pit represents the core technology - your shiny new CRM, website, or experience system, or whatever software you've decided to adopt. Your IT team or implementation consultant is focused on the tech pieces - setting up infrastructure, migrating data, configuring, UAT testing, etc.
But what about all that green, mushy stuff around the outside? That's where we come in.
You see, implementing new technology isn't just about installing software and calling it a day. It's about managing the softer, squishier parts of the process - the parts that can easily get bruised if you're not careful. We're talking about:
Communication: Keeping everyone in the loop without drowning them in tech-speak.
Change Management: Because let's face it, lawyers aren't exactly known for embracing change with open arms.
Training: Ensuring your team can actually use the fancy new tools you've invested in.
Overall Technology Strategy: Making sure your shiny new platform fits into the bigger picture of your firm's goals.
Unlike some consultants who are always pushing a particular product, we pride ourselves on being agnostic. We're not here to sell you a specific technology (or fruit). Our goal is to find the software platform that is a (mostly) perfect fit for your firm.
What sets us apart is our ability to see the whole fruit. We've been on both sides of the implementation process - we've worn the fancy consultant hat, but we've also been in the trenches, figuring out how to make these systems work in real-world law firm environments. We know what happens when the metaphorical avocado pit gets stuck in in the metaphorical garbage disposal.
So, next time you're considering a tech implementation, ask yourself: who's handling your avocado? Are you just focusing on the pit and hoping for the best? Or are you ready for a team that can guide you through the whole process, from avocado to guacamole?
At Mount Insight, we're ready to be your avocado whisperers. Because in the end, a successful implementation isn't just about having the right technology - it's about having the right support to make that technology truly work for you.
